Communication:

The foundation of everything we do. Our client interaction allows us to identify our customer’s needs and provides us with new opportunities to expand our business. We will keep our customers informed and involved. We will notify early and often relative to prepress/proofing schedules, manufacturing/shipping dates as well as adhering to any special correspondence requirements to accounting, shipping departments, etc.

We recognize that any lack of information on either side of the vendor/client relationship can create missteps and delays. Our client contacts will be kept abreast of potential problem issues and provided with our recommendations as to achievable solutions. All pertinent information (good or bad) will be communicated without delay.

Responsiveness:

We will effectively respond to our customer’s inquiries, requests, concerns and special requirements. Once we have been notified by a client that some action is required on their behalf, we will expedite to resolve whatever issue needs attention. If immediate resolution is not attainable, progress reports to specific issues will be communicated and client consulted until an acceptable response can be facilitated.

Accountability:

We will take responsibility for each and every aspect of our obligations, performance, and professional ethics. Our clients must be able to depend on our conscientiousness.

The customer’s trust cannot be regained once lost and we must recognize our duty to accept blame when warranted.

Effort:

We will always put forth the maximum amount of effort to see a project through to a successful conclusion. We will not sacrifice our customer’s products for the sake of expediency. Our quality driven philosophy ensures our success and our clients gratitude. This area is critical to customer satisfaction and one that everyone companywide can contribute to.